1. Product Information
- Brand: Lopha Coffee
- Origin: Lam Dong, Viet Nam
- Ingredients: 100% Robusta pure coffee, ultrasonically cleansed
- Roast level: Medium roast
- Flavor profile: Rich and bold, featuring a distinct bitterness and a lingering finish
- Shelf life: 12 months from the production date
2. Product Differentiation
Pure ground coffee 100% Robusta cleaned using Ultrasonic Technology:
- A bold, powerful bitterness with high caffeine content, offering distinctive woody notes, a light sweet finish, and a clean aftertaste
- Uses ultrasonic technology for deep cleansing while preserving the original flavor of the coffee beans
- Suitable for those who prefer a bold, strong, and traditional coffee profile
3. Lopha Commitment
- Products that are SAFE FOR HEALTH
- Products that are AS DESCRIBED: CORRECT product classification and CORRECT listed weight.
- 100% PURE COFFEE: NO adulterants, NO chemical colorants, NO synthetic flavorings.
- AUTHENTIC product images: photos taken of REAL products
- ISSUE-RESOLUTION SUPPORT when issues arise: cases involving product defects, missing items, damage, or returns/exchanges according to Lopha Coffee’s policy.
4. Return and Exchange Policy
a. Return and exchange conditions
Valued Customers are kindly requested to carefully check the condition of the product immediately upon receipt. Lopha Coffee supports returns/exchanges in the following cases:
- The delivered product does not match the type or model stated in the order or the information on the website at the time of purchase.
- The delivered quantity is insufficient or does not include the full set/accessories.
- The product has external damage such as: torn packaging, dents, peeling, breakage, etc.
- To complete the return/exchange process, Valued Customers are kindly requested to provide images or relevant information proving the condition of the product.
b. Return and exchange period & method
- Notification period: Within 24 hours from the time of receipt (applicable to cases of missing items, damage, or product defects).
- Product return period: Within 03 days from the date of receipt.
- Return/exchange method: Bring the product directly to the store. Or send it by post to the address: No. 47 Le Van Mam Street, Tan Dong Hiep Ward, Ho Chi Minh City
- Customer support: For assistance or complaints, Valued Customers are kindly requested to contact the Hotline: 1900 636529 for prompt handling.
c. Refund & cost policy
In cases where the fault lies with Lopha Coffee:
- 100% refund of the order value
- Flexible refund method according to the customer’s choice: cash or bank transfer
Return/exchange costs:
- Free of charge if the product meets the return/exchange conditions
- If the issue arises from the shipping carrier, the customer is not required to pay any costs
