Privacy policy

LOPHA Coffee respects and is committed to protecting customers’ privacy when they visit and make purchases on the website shop.lophacoffee.com. This Privacy Policy explains how we collect, use, store, and protect customers’ personal information.

1. Purpose and Scope of Information Collection

When using services on the website shop.lophacoffee.com, customers may be required to provide personal information, including:

• Full name
• Phone number
• Email address
• Shipping address
• Invoice information, if applicable

In addition, we may automatically collect certain technical information, such as:

• IP address
• Browser type and access device
• Access time
• Pages viewed on the website
• Cookie data and similar technologies

The collection of information is intended to:

• Process orders and ensure accurate delivery.
• Support customers during the purchasing process.
• Improve service quality and user experience.
• Send information about products, promotional programs, and customer care activities, provided that the customer has agreed to receive such information.

2. Scope of Information Use

Customers’ personal information is used for the following purposes:

• Confirming orders and transactions.
• Delivering products and providing after-sales service.
• Handling complaints, feedback, and customer support requests.
• Sending notifications regarding orders, products, or promotional programs.
• Analyzing data to improve product and service quality.

LOPHA Coffee is committed not to sell, exchange, or share customers’ personal information with any third party for commercial purposes.

Information may only be shared when necessary, including with:

• Delivery service providers for order fulfillment.
• Payment partners for transaction processing.
• Competent state authorities upon request in accordance with applicable laws.

3. Information Retention Period

Customers’ personal information will be stored:

• For the period necessary to fulfill the purposes for which it was collected.
• Until the customer requests the deletion of their data.
• Or for the mandatory retention period required by applicable laws.

4. Information Collection and Management Entity

BRANCH 2- LONG PHAN PRODUCE – TRADING – SERVICES CO.,LTD

207C Nguyen Xi Street, Binh Thanh Ward, Ho Chi Minh City, Vietnam

Phone: 1900 63 65 29

Email: info@lophacoffee.com

Website: shop.lophacoffee.com

Tax Code: 0305395391-002

Legal Representative: Phan Van Que

5. Customers’ Rights Regarding Personal Data

Customers have the right to:

• Request access to the personal information they have provided.
• Request correction, update, or supplementation of their information.
• Request deletion of their personal data from the system.
• Request to stop receiving advertising or marketing communications.
• File a complaint regarding the use of their personal information for improper purposes.

All requests relating to personal data should be sent to:

Email: info@lophacoffee.com

Hotline: 1900 63 65 29

We will receive and process such requests as soon as possible.

6. Use of Cookies

The website shop.lophacoffee.com may use Cookies to:

• Remember customers’ preferences.
• Support login and session management.
• Analyze website usage behavior.
• Optimize the shopping experience and displayed content.

Customers may adjust their browser settings to refuse Cookies. However, some website features may not function properly as a result.

7. Information Security

LOPHA Coffee applies appropriate technical and management measures to protect customers’ personal data against:

• Unauthorized access.
• Information disclosure.
• Data loss or destruction.
• Other forms of unauthorized use.

All online payment information, if any, is processed through secure payment gateways in accordance with the standards of the payment service providers.

However, due to the nature of the Internet environment, we cannot guarantee absolute security for all data transmitted online. Customers are responsible for proactively protecting their accounts and login information.

8. Links to Third-Party Websites

The website may contain links to third-party websites or platforms. LOPHA Coffee is not responsible for the content or privacy policies of such websites. Customers are advised to review the privacy policy of each website before providing any personal information.

9. Complaint Receipt and Resolution Mechanism

If customers believe that their personal information has been used for improper purposes or beyond the scope disclosed in this Privacy Policy, please contact us via:

Hotline: 1900 63 65 29

Email: info@lophacoffee.com

LOPHA Coffee is committed to receiving, verifying, and responding to complaints as soon as possible after receipt.

10. Changes to the Privacy Policy

LOPHA Coffee reserves the right to update this Privacy Policy to reflect its business operations or comply with applicable legal regulations.

The latest version will be published on the website and will take effect from the time of posting.