Website Terms of Use

Last updated: June 1, 2026

Welcome to shop.lophacoffee.com (hereinafter referred to as the “Website”), owned and operated by LOPHA Coffee.

By accessing and using the Website, customers agree to comply with the terms and conditions set out below. If customers do not agree with any part of these Terms of Use, please discontinue accessing and using the Website.

1. Scope of Application

These Terms of Use apply to all individuals and organizations that access the Website, use its services, make purchases, or conduct any transactions on the Website.

2. User Rights and Responsibilities

Users agree to:

Provide accurate and complete information when registering an account or placing an order.

Not use the Website for any unlawful purposes, commercial fraud, or activities that may affect the operation of the Website.

Not interfere with, gain unauthorized access to, or perform any acts that may disrupt the Website’s system, servers, or database.

Be responsible for maintaining the confidentiality of their account information and password.

Users are fully responsible for all activities arising from their registered accounts.

3. Product Information and Pricing

LOPHA Coffee makes every effort to ensure that product information, images, prices, and promotional programs displayed on the Website are accurate.

However, in certain objective cases such as technical errors, system errors, or unintended mistakes, the Website reserves the right to adjust product information or prices, or refuse to process orders affected by such errors, without being liable for compensation.

4. Order Placement and Order Confirmation

The completion of an order by a customer on the Website shall be considered an offer to enter into a sales contract.

An order is confirmed only when:

The system successfully records the order;

The order information is valid;

The product is in stock;

The Website sends an order confirmation notification to the customer.

LOPHA Coffee reserves the right to refuse or cancel orders in cases where signs of fraud, inaccurate information, or force majeure events are detected.

5. Payment

Customers may choose from the payment methods supported by the Website from time to time, including:

Cash on Delivery (COD);

Bank transfer;

Electronic payment through the payment gateway integrated into the Website.

All payment transactions must comply with the current laws and regulations of Vietnam.

6. Delivery

LOPHA Coffee will deliver products in accordance with the delivery scope, timeline, and shipping policy published on the Website.

Delivery time may vary due to weather conditions, delivery service providers, geographical areas, or force majeure events beyond our control.

7. Exchange, Return, and Refund Policy

Customers have the right to request product exchange or return in accordance with the Exchange and Return Policy published on the Website.

Cases eligible for exchange or return include, but are not limited to:

Products with manufacturing defects;

Products delivered incorrectly compared with the order;

Products damaged during transportation.

LOPHA Coffee reserves the right to refuse exchange or return requests that do not meet the specified conditions.

8. Intellectual Property Rights

All content on the Website, including but not limited to:

Logo;

Images;

Interface design;

Text content;

Videos;

Communication materials;

is owned by LOPHA Coffee or legally licensed parties.

Any act of copying, modifying, distributing, or using such content in any form without prior written consent from LOPHA Coffee is strictly prohibited.

9. Information Security

The collection, storage, and use of customers’ personal information are carried out in accordance with the Privacy Policy published on the Website.

LOPHA Coffee is committed to applying necessary measures to protect customer information in accordance with applicable laws.

10. Limitation of Liability

LOPHA Coffee shall not be liable for:

Damages arising from the user’s fault;

Internet connection interruptions;

Errors caused by third parties such as delivery service providers, payment gateways, or telecommunications service providers;

Force majeure events as defined by law.

11. Changes to the Terms of Use

LOPHA Coffee reserves the right to amend, update, or modify these Terms of Use at any time to align with its business operations and applicable legal regulations.

The updated version will be published on the Website and shall take effect from the time of publication.

12. Governing Law and Dispute Resolution

These Terms of Use shall be governed by and interpreted in accordance with the laws of the Socialist Republic of Vietnam.

Any disputes arising in connection with the use of the Website shall first be resolved through negotiation. If no agreement can be reached, the dispute shall be submitted to the competent authority in Vietnam for resolution in accordance with applicable laws.

13. Contact Information

LOPHA Coffee

Website: shop.lophacoffee.com

Email: info@lophacoffee.com

Hotline: 1900 63 65 29
Address: 207C Nguyen Xi Street, Binh Thanh Ward, Ho Chi Minh City, Vietnam

For any questions related to these Terms of Use, please contact us for support.