1. Product Information
- Brand: Lopha Coffee
- Origin: Lam Dong, Viet Nam
- Ingredients: 100% Arabica pure coffee, ultrasonically cleansed
- Roast level: Medium Roast
- Flavor Profile: Elegant acidity, a clean, clear aroma, and a gentle finish; suited to those who appreciate a refined, easy-drinking, and delicate coffee profile
- Shelf life: 12 months from the production date
2. Product Differentiation
Pure ground coffee 100% Arabica cleaned using Ultrasonic Technology:
- A clean aroma, mild, balanced acidity, and a smooth, gentle finish deliver a refined coffee experience
- Uses ultrasonic technology for deep cleansing while preserving the original flavor of the coffee beans
- Suitable for those new to coffee, those who prefer a gentle coffee profile, or a Western-style coffee preference
3. Lopha Commitment
- Products that are SAFE FOR HEALTH
- Products that are AS DESCRIBED: CORRECT product classification and CORRECT listed weight.
- 100% PURE COFFEE: NO adulterants, NO chemical colorants, NO synthetic flavorings.
- AUTHENTIC product images: photos taken of REAL products
- ISSUE-RESOLUTION SUPPORT when issues arise: cases involving product defects, missing items, damage, or returns/exchanges according to Lopha Coffee’s policy.
4. Return and Exchange Policy
a. Return and exchange conditions
- Valued Customers are kindly requested to carefully check the condition of the product immediately upon receipt. Lopha Coffee supports returns/exchanges in the following cases:
- The delivered product does not match the type or model stated in the order or the information on the website at the time of purchase.
- The delivered quantity is insufficient or does not include the full set/accessories.
- The product has external damage such as: torn packaging, dents, peeling, breakage, etc.
- To complete the return/exchange process, Valued Customers are kindly requested to provide images or relevant information proving the condition of the product.
b. Return and exchange period & method
- Notification period: Within 24 hours from the time of receipt (applicable to cases of missing items, damage, or product defects).
- Product return period: Within 03 days from the date of receipt.
- Return/exchange method: Bring the product directly to the store. Or send it by post to the address: No. 47 Le Van Mam Street, Tan Dong Hiep Ward, Ho Chi Minh City
- Customer support: For assistance or complaints, Valued Customers are kindly requested to contact the Hotline at 1900 636529 for prompt handling.
c. Refund & cost policy
- In cases where the fault lies with Lopha Coffee:
- 100% refund of the order value
- Flexible refund method according to the customer’s choice: cash or bank transfer
Return/exchange costs:
- Free of charge if the product meets the return/exchange conditions
- If the issue arises from the shipping carrier, the customer is not required to pay any costs
